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Could simple civility save lives and reduce medicolegal risk?
“Civility costs nothing, and buys everything” – Mary Wortley Montagu, 1756. Does it seem to be both a grand claim and at the same time too ba... -
Caring for Colleagues
The implications of the COVID-19 pandemic have transformed the lives of healthcare professionals around the world. During this prolonged pandemic ... -
A cultural shift: recognising the value of professionalism in healthcare
Dr Mark O’Brien, International Education Consultant, Cognitive Institute shared his thoughts about culture change in the health sector with RACS, d... -
New study supports the need for greater personal accountability to improve safe care for patients
A recently published study has identified an association between coworker reports about unprofessional behaviour exhibited by surgeons and patients... -
The importance of civility in preventing burnout
Civility at work is of great importance for patient safety, staff wellbeing, productivity, and overcoming burnout. Just back from holidays? Many o... -
How to overcome fear of feedback
Your manager sidles up to you and says “Lynne, can you make an appointment to come and see me, please? I need to give you some feedback.̶... -
Ramsay Health Care reduce patient risk with accountability programme
O’Leary, C. (2017, 26 May). “Five private [Ramsay Health Care] hospitals in Perth are introducing a pilot program that encourages staff to challeng... -
Safety and reliability at Sydney Adventist Hospital
Sydney Adventist Hospital was selected to join six other Asia Pacific organisations as a Cognitive Institute Safety and Reliability Partner. CEO Dr...
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