Clinical Communication Programme now in North America

Cognitive Institute’s Clinical Communication Programme (CCP) is now being delivered to Canadian physicians as part of an initiative to support and remediate those at risk of frequent medicolegal claims and patient complaints.

The programme is being delivered through a partnership with the not-for-profit Canadian Medical Protection Society (CMPA). CMPA indemnifies most physicians in Canada, and has established a specialised unit called the Saegis Safety Institute to deliver the programme. Four local doctors were trained and accredited to deliver the programme.

Cognitive Institute Managing Director, Matthew O’Brien said CMPA was attracted to the Clinical Communication Programme because of the evidence showing its ability to reduce complaints and claims for doctors identified as being at high risk.

“In addition to our research, we receive feedback from participating doctors who say it has transformed their approach to practice. Referring organisations have also recounted significant positive changes,” he said.

The Clinical Communication Programme is a highly intensive, interpersonal skills training programme for doctors. This evidence-based programme is proven to greatly enhance communication skills and improve the performance of individual doctors. The programme is delivered by the Institute’s medical faculty and is also available in Australia, South Africa and the United Kingdom.

The programme is part of a suite of courses offered by the Institute to address individual clinician performance, including training for their leaders.

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