Course overview

Reducing risk through more effective communication with colleagues

Extensive international research shows that early engagement and support of patients after an adverse event can significantly decrease exposure to litigation and complaints.

Skilled communication with patients facilitates an in-depth understanding of patients’ needs following an adverse event. This enables the organisation to more adequately support patients and meet their medical, psychological and social needs throughout the difficult recovery after an adverse outcome.

The Clinical Incident Management (CIM) programme provides healthcare organisations with a systematic, comprehensive and quality assured process that can form the basis of the response to a serious adverse outcome.

The programme is a sustainable model for addressing these issues by providing:

  1. procedures and documents required for the administrative aspect of the response
  2. training of in-house senior clinicians (CIM consultants) in open disclosure communication. They will be provided with high level, expert communication skills training to enable them to support colleagues conducting difficult conversations.

The Clinical Incident Management programme has been adopted internationally, including many of the Australian Open Disclosure pilot sites.

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Clinical Incident Management

Reducing risk through more effective communication with colleagues.

Download course brochure

Download course brochure

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