A solution focused approach to enhancing the effectiveness and ease of dealing with difficult interactions with colleagues
Communication between colleagues can be extremely challenging when, in a short time frame and often under high tension, busy clinicians find themselves in situations where:
- they are required to deal with a ‘difficult’ colleague
- a clinical situation requires an expression of concern and even demand for action by a colleague who may not even recognise the gravity of the situation
- a colleague’s decision may need to be challenged
- disagreement about the correct course of action in the best interest of a patient occurs.
Specific communication skills are required to avoid arguments and to ensure interactions are focused on finding effective solutions both parties can live with.
The Difficult Colleague Interactions Masterclass provides participants with an understanding of the importance of effective inter-professional communication, the causes of difficult interactions and practical skills for effectively handling these interactions.
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Difficult Colleague Interactions Masterclass
A solution focused approach to enhancing the effectiveness and ease of dealing with difficult interactions with colleagues.