Course overview

Better time management, greater compliance, improved patient satisfaction, reduced risk of litigation

Research* now shows that a doctor’s communication skills are the most important factor in increasing doctor / patient satisfaction and improving patient health outcomes.

Doctors who consistently use effective communication techniques achieve positive doctor patient interactions, experience less malpractice litigation and achieve greater patient cooperation.

The Doctor Patient Communication workshop is designed to give participants practical skills to apply effective communication techniques consistently in their practice. Participants are provided with a module of complete medical care involving both biomedical and communication tasks.

*Communication statistics

70% of litigation is related to poor communication including desertion, devaluation, lack of information and understanding.
Beckman HB, Markakis KM, Suchman AL, Frankel RM. The doctor-patient relationship and malpractice. Lessons from plaintiff depositions, 1994.

Effective communication skills affect patient outcomes including:

  • compliance
  • pain control
  • emotional and psychological distress
  • rate of recovery
  • BP and blood glucose control.

Bartlett, Grayson et al 1984, Stewart 1995

Download the course overview for more statistics.

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Doctor Patient Communication

Better time management, greater compliance, improved patient satisfaction, reduced risk of litigation.

Download course brochure

Download course brochure

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