Better time management, greater compliance, improved patient satisfaction, reduced risk of litigation
Research* now shows that a doctor’s communication skills are the most important factor in increasing doctor / patient satisfaction and improving patient health outcomes.
Doctors who consistently use effective communication techniques achieve positive doctor patient interactions, experience less malpractice litigation and achieve greater patient cooperation.
The Doctor Patient Communication workshop is designed to give participants practical skills to apply effective communication techniques consistently in their practice. Participants are provided with a module of complete medical care involving both biomedical and communication tasks.
70% of litigation is related to poor communication including desertion, devaluation, lack of information and understanding.
Beckman HB, Markakis KM, Suchman AL, Frankel RM. The doctor-patient relationship and malpractice. Lessons from plaintiff depositions, 1994.
Effective communication skills affect patient outcomes including:
- pain control
- emotional and psychological distress
- rate of recovery
- BP and blood glucose control.
Bartlett, Grayson et al 1984, Stewart 1995
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Doctor Patient Communication
Better time management, greater compliance, improved patient satisfaction, reduced risk of litigation.