Increasing the reliability of delivering excellent healthcare
The serious burden of avoidable adverse outcomes and associated patient dissatisfaction has led to calls for all in healthcare to embrace the quality improvement agenda.
Increasing the reliability and safety of healthcare delivery maximises the chances of optimum patient outcomes. It reduces the risk to clinicians and healthcare organisations of complaints, claims, adverse publicity and accreditation or regulatory body censure.
Clinical leaders require knowledge and skills extending beyond their clinical expertise into the science of reliability and the academic domains of quality and safety practice.
This workshop provides clinical leaders with practical knowledge, skills, strategies and tools to implement reliability improvement initiatives in their team or unit. Participants develop confidence and the ability to implement reliability improvement by:
- assessing areas of risk for patients, clinicians and healthcare organisations, where reliability needs to be improved
- applying a reliability index to classify improvement strategies and predict their success
- planning a reliability improvement initiative using the A.L.I.V.E.© process improvement model
- using a variety of tools to implement the science of reliability in their team or unit
- working in small teams to implement a reliability improvement project.