Course overview

Communication skills for clinical healthcare professionals to confidently conduct open disclosure conversations with patients and their families following an adverse outcome

Open Disclosure requires clinicians to engage with patients when something goes wrong. There is a natural inclination for clinicians to want to avoid such discussions for fear of strong emotions from the patient, causing the patient distress or even loss of professional reputation. Without the correct training, these discussions may lead to patients taking the matter further.

The Mastering Open Disclosure workshop takes a comprehensive approach to the difficult area of discussing adverse outcomes with patients. This workshop highlights the importance of recognising patient expectations when an adverse outcome occurs and how failing to address them increases the risk of the patient turning to other avenues for accountability.

The workshop provides an overview of Open Disclosure and then progresses to providing a thorough grounding on the issues and the legal obligations and implications of these discussions. The workshop then focuses on the communication skills required to conduct these conversations and how to handle patient anger and distress.

Enrolment dates available
Type For organisations and/or individuals
Duration Half day
Delivery Mode In-house at your organisation
Participants Up to 20
Delivered By Experienced Cognitive Institute medical faculty

Download course brochure

Location Date Time Standard Price Earlybird Price* Enrol
Perth 30/08/2019 2:00pm to 5:00pm FULL FULL Enrol Now

*The earlybird rate is available for payments made more than three weeks from the event, thereafter the standard rate applies

Mastering Open Disclosure

Clinical communication skills for open and honest communication with patients when things go wrong.

Download course brochure

Download course brochure

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