Course overview

A systematic, comprehensive and quality assured training framework, that establishes expert in-house consultants to support colleagues in open disclosure

Extensive international research shows that early engagement and support of patients after an adverse event can significantly decrease exposure to litigation and complaints.

Skilled communication with patients facilitates an in-depth understanding of patients’ needs following an adverse event. This enables the organisation to more adequately support patients and meet their medical, psychological and social needs throughout the difficult recovery after an adverse outcome.

The Clinical Incident Management (CIM) programme provides healthcare organisations with a systematic, comprehensive and quality assured process that can form the basis of the response to a serious adverse outcome.

The programme is a sustainable model for addressing these issues by providing:

procedures and documents required for the administrative aspect of the response
training of in-house senior clinicians (CIM consultants) in open disclosure communication. They will be provided with high level, expert communication skills training to enable them to support colleagues conducting difficult conversations.

Course details

Duration
Initial programme: 2 days.

A follow-up one day review is also offered, to be scheduled a minimum of 6 months after the initial training.

Number of participants
As required by the institution. Training occurs in groups of 4 clinicians.

Format
The two day programme consists of short lectures, reflective exercises, small group facilitated discussions, group activities, private preparation and rehearsal of skills with actors.

Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers and peer learning.

Video case studies are used to enable participants to analyse and reflect upon their own skills. The format is carefully structured to enable a mix of lectures, discussion, critical reflection and preparation.

The one day follow-up programme provides an opportunity for CIM Consultants to reflect on their experiences so far, successes and difficulties and for further rehearsal of communication skills with an actor.

Faculty

Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Learn more.

Participants will be provided with a certificate on request.

Who should attend

Outcomes

The Clinical Incident Management programme provides the basis of a comprehensive and consistent response by the hospital to serious adverse outcomes.

It provides the hospital with a trained CIM consultant who can ameliorate any challenges / deficiencies the treating clinician may have in effectively conducting the conversation with the patient and support the clinician throughout the process.

This approach can reduce exposure to litigation and complaints for the hospital and the treating clinician.

Clinical Incident Management consultants will have an understanding of the:

psychological and emotional state of patients suffering an adverse outcome
emotional needs of clinicians and the barriers they may encounter to effectively communicate with patients
needs of the treating clinician and how best to support them
documentation to support the programme
a step by step administrative process that is triggered by a significant adverse outcome
rehearsal of difficult adverse outcome conversations using actors
issues around supporting a colleague.

Costs

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Clinical Incident Management

Reducing risk through more effective communication with colleagues.

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Mastering Open Disclosure course enrolment

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Type	For organisations
Duration	Multi-day
Delivery Mode	In-house at your organisation
Participants	Programme
Delivered By	Experienced Cognitive Institute medical faculty