Course overview

A solution focused approach to enhancing the effectiveness and ease of dealing with difficult interactions with colleagues

Communication between colleagues can be extremely challenging when, in a short time frame and often under high tension, busy clinicians find themselves in situations where:

they are required to deal with a ‘difficult’ colleague
a clinical situation requires an expression of concern and even demand for action by a colleague who may not even recognise the gravity of the situation
a colleague’s decision may need to be challenged
disagreement about the correct course of action in the best interest of a patient occurs.

Specific communication skills are required to avoid arguments and to ensure interactions are focused on finding effective solutions both parties can live with.

The Difficult Colleague Interactions Masterclass provides participants with an understanding of the importance of effective inter-professional communication, the causes of difficult interactions and practical skills for effectively handling these interactions.

Course details

Duration
Full Day Programme

Number of participants
Up to 32 (in groups of 8)

Format
1 day programme, made up of two sessions incorporating lectures and facilitated sessions with actor-simulated patients working on cases generated by individual participants.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Learn more.

Participants will be provided with a certificate on request.

Who should attend

The Difficult Colleague Interactions Masterclass is ideal for doctors, nurses and allied health professionals.

Please note: In masterclasses, all cases for actor-simulated patients are targeted and depict clinical situations specific to the craft group of the audience. As a result, audiences of mixed medical specialties OR of mixed healthcare professionals are not possible.

This course is ideal for a team within your organisation. Minimum numbers apply. If you are seeking a course for yourself or an individual, please consider the One-on-One Training.

Outcomes

The Difficult Colleague Interactions Masterclass will provide you with the skills to:

understand what makes people and situations ‘difficult’
improve communication and negotiating skills to effectively handle difficult discussions and situations
apply techniques for minimising conflict
engage with personal ‘survival’ techniques that improve skills and minimise stress.

Using Cognitive Institute’s S.O.L.V.E.© model; participants will learn a proven step-by-step approach for handling problems that keeps both parties focused on a solution.

Participants will also learn how to use Cognitive Institute’s Safety C.O.D.E.© model, a tool to assist clinicians to challenge their colleagues in tense clinical situations while minimising the impact of escalating tension and damaging the relationship with their colleague.

Costs

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Difficult Colleague Interactions Masterclass

A solution focused approach to enhancing the effectiveness and ease of dealing with difficult interactions with colleagues.

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Mastering Open Disclosure course enrolment

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Standard Price: $595 Earlybird Price: $495*

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Terms & conditions

Before registering, please ensure you have read and agree with the terms and conditions. Cognitive Institute reserves the right to cancel the course if the minimum number of registrations is not reached. A full refund will be provided. All materials are made available for personal use only and are subject to copyright.
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Type	For organisations
Duration	Full day
Delivery Mode	In-house at your organisation
Participants	Up to 32
Delivered By	Experienced Cognitive Institute medical faculty