Course overview

Effective techniques for managers aiming to improve the performance and accountability of clinicians

Coaching and providing feedback to colleagues in a busy workplace presents many challenges and requires very specific skills to motivate improved performance.

In the healthcare environment, this challenge can be even more difficult when working with doctors, nurses and allied healthcare professionals. Because of their training and cultural influences, some clinicians can often see offers of assistance or ideas for improvement as a personal attack on their credibility and self worth.

When this involvement comes from people with a non-clinical background, they may also reject the ideas because “they don’t understand what I do and the stress I am under.”

The Mastering Clinician Coaching and Feedback workshop provides both clinical and non-clinical managers with the tools to improve performance in their clinicians.

Course details

Duration
4 hours

Number of participants
7-15 optimum, 5 minimum, 20 maximum

Format
Workshop with short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.

Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers and peer learning.

Video case studies are used to enable participants to analyse and reflect upon their own skills. The format has been carefully structured to enable a mix of lectures, discussion, critical reflection and evaluation.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Learn more.

Participants will be provided with a certificate on request.

Who should attend

Outcomes

Costs

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Mastering Clinician Coaching and Feedback

Effective techniques for managers aiming to improve the performance and accountability of clinicians.

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Mastering Open Disclosure course enrolment

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Before registering, please ensure you have read and agree with the terms and conditions. Cognitive Institute reserves the right to cancel the course if the minimum number of registrations is not reached. A full refund will be provided. All materials are made available for personal use only and are subject to copyright.
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Type	For organisations
Duration	Half day
Delivery Mode	In-house at your organisation
Participants	Up to 20
Delivered By	Experienced Cognitive Institute medical faculty