Course overview

Positive coaching skills to increase the ease and effectiveness of managing clinicians towards improved performance

Management of clinicians can be extremely challenging for clinical managers. Many managers have no formal training in this area, and have difficulty critiquing colleagues and dealing with people resistant to change.

The Mastering Improved Clinician Performance workshop provides clinical managers with the insights and skills to successfully conduct performance appraisals and coach clinicians to improved performance.

The workshop empowers clinical managers to better manage staff performance and apply a model of communication to assist them to enhance their skills in dealing with resistance. They will be able to implement a system of performance management with interpersonal skills performance acting as a template.

Course details

Duration
3.5 hours or 7 hours

Number of participants
7-15 optimum, 5 minimum, 20 maximum

Format
Workshop with short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.

Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers and peer learning.

Video case studies are used to enable participants to analyse and reflect upon their own skills. The format has been carefully structured to enable a mix of lectures, discussion, critical reflection and evaluation.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Learn more.

Participants will be provided with a certificate on request.

Who should attend

Outcomes

The Mastering Improved Clinician Performance workshop will provide you with:

a model of coaching to form the basis of the implementation of performance assessment
an understanding of the differences between models of refereeing, teaching and monitoring
performance assessment and monitoring models of working with people to move them along the stages of change
understanding the importance of eliciting the assessee’s ideas and commitment to change
exploration of techniques for protection against people going ‘over your head’
a performance management plan for working with people to enhance commitment through scheduling
understanding sources of stress for clinical managers and effective communication strategies and techniques for ensuring that tension stays on the appropriate ‘side of the table’ during performance assessment
a performance assessment tool for interpersonal skills, with mock results for discussion with participants

Costs

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Mastering Improved Clinician Performance

Positive coaching skills to increase the ease and effectiveness of managing clinicians towards improved performance.

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Mastering Open Disclosure course enrolment

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Standard Price: $595 Earlybird Price: $495*

*The earlybird rate is available for payments made more than three weeks from the event, thereafter the standard rate applies
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Terms & conditions

Before registering, please ensure you have read and agree with the terms and conditions. Cognitive Institute reserves the right to cancel the course if the minimum number of registrations is not reached. A full refund will be provided. All materials are made available for personal use only and are subject to copyright.
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Type	For organisations
Duration	Full day
Delivery Mode	In-house at your organisation
Participants	Up to 20
Delivered By	Experienced Cognitive Institute medical faculty