Course overview

Communication skills for clinical healthcare professionals to confidently conduct open disclosure conversations with patients and their families following an adverse outcome

Open Disclosure requires clinicians to engage with patients when something goes wrong. There is a natural inclination for clinicians to want to avoid such discussions for fear of strong emotions from the patient, causing the patient distress or even loss of professional reputation. Without the correct training, these discussions may lead to patients taking the matter further.

The Mastering Open Disclosure workshop takes a comprehensive approach to the difficult area of discussing adverse outcomes with patients. This workshop highlights the importance of recognising patient expectations when an adverse outcome occurs and how failing to address them increases the risk of the patient turning to other avenues for accountability.

Cognitive Institute’s open disclosure courses meet the requirements of the Australian Commission on Safety and Quality in Health Care National Safety Quality Health Service Standards (NSQHS) 1.12 for open disclosure and New Zealand Health & Disability Commissioner

The workshop provides an overview of Open Disclosure and then progresses to providing a thorough grounding on the issues and the legal obligations and implications of these discussions. The workshop then focuses on the communication skills required to conduct these conversations and how to handle patient anger and distress.

Type For organisations and/or individuals
Duration Half day
Delivery Mode In-house at your organisation
Participants Up to 20
Delivered By Experienced Cognitive Institute medical faculty
Download course brochure

Mastering Open Disclosure

Clinical communication skills for open and honest communication with patients when things go wrong.

Download course brochure