Course overview

Meeting Australian Open Disclosure Framework and New Zealand Health & Disability guidance and training for health professionals who conduct or support open disclosure

Learn how to maintain and enhance professional patient respect in challenging situations, and ways to support colleagues through difficult conversations.

Open disclosure training can be provided for any healthcare organisation and is adapted to meet specific country requirements. Cognitive Institute’s open disclosure courses meet the requirements of the Australian Commission on Safety and Quality in Health Care National Safety Quality Health Service Standards (NSQHS) 1.12 for open disclosure and New Zealand Health & Disability Commissioner.

Read about Mater Health Services Brisbane’s implementation.

The Open Disclosure Expert Training Programme provides participants with the skills and Knowhow to:

assist, mediate and facilitate open disclosure in a health service organisation including:
- preparing for an open disclosure discussion
- effectively engaging with patients, their family or carers when something goes wrong
- follow-up and further actions required after open disclosure dialogue
genuinely say “sorry” to a patient who has suffered an adverse outcome while being cognisant of the issues of admitting liability
engage with the psychological and emotional state of patients, their families and/or carers after an adverse outcome
appreciate the response clinicians may have following an adverse outcome and understand emotional barriers that can impact on conducting effective disclosure conversations.

Course details

Duration
1 day

Number of participants
Up to 16 (in groups of 8)

Format
The format for the Open Disclosure Expert Training programme comprises short lectures, video scenarios, reflective exercises, small group facilitated discussion, group activities and skills rehearsal.

Brief didactic presentations provide the focus for small group sessions in which participants are able to share experiences and pool knowledge, enabling critical comparison of their skills with their peers and peer learning. Video case studies enable participants to analyse and reflect upon their own skills.

Participants put into practice the concepts and skills learned as they work through challenging cases, role-playing with professional actors. In particular, participants rehearse the A.S.S.I.S.T.© model for conducting these difficult conversations.

Each participant is given the opportunity to practise skills, with immediate feedback and coaching from the facilitator. Participants are encouraged to identify areas known to cause them difficulty or anxiety, and actors are coached by the facilitator to focus on these areas to provide an opportunity for skills improvement.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Learn more.

Participants will be provided with a certificate of completion on request.

Who should attend

Outcomes

The Open Disclosure Expert Training programme will provide the following outcomes.

Healthcare organisations

A consistent and effective response to adverse outcomes across the organisation
Compliance with Australian Commission on Safety and Quality in Health Care National Safety and Quality Health Service Standards (NSQHS) 1.12 for Open Disclosure
Reduced patient anger and frustration
Reduced complaints and exposure to litigation (where liability is not admitted).

Individual clinicians

Increased competency and confidence to support and conduct open disclosure
Reduced anxiety and stress for clinicians conducting these conversations
Protection from unintended admission of liability.

Patients

The ultimate beneficiaries of this training are the patients, their family and carers who may have improved acceptance, and therefore recovery, after an adverse event when open disclosure is conducted effectively.
Their confidence in the healthcare system can also be re-established when all elements of effective open disclosure are properly conducted.

Costs

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