Course overview

An organisation-wide programme to build a culture of safety by empowering staff to support each other and raise concerns

The Speaking Up for Safety™ programme helps healthcare organisations overcome entrenched behaviours that can lead to poor patient outcomes. The programme achieves culture change from within, normalising collegiate two-way communication to prevent unintended patient harm.

Every member of staff from the most senior clinician to the most junior nurse will develop the skills and insights to respectfully raise issues with colleagues when they are concerned about a patient’s safety.

Read about KK Women’s and Children’s Hospital’s implementation of the Speaking Up for Safety programme.

Graded assertiveness model

Using a graded assertiveness communication model and common language called the Safety C.O.D.E.™, the programme increases the ease and motivation for staff to speak up and be spoken up to. This results in a culture where staff are comfortable to ‘check’ each other and welcome being ‘checked’ by others. The programme can be implemented in a single unit through to the entire organisation.

Sustainability through Train the Trainer

The Speaking Up for Safety programme is delivered as a licensed Train the Trainer programme. This enables organisations to build the internal capability to train staff and change culture. Having the message of speaking up come from within an organisation is a powerful way to show leadership commitment to embedding a culture where speaking up is the norm.

The programme lays an essential foundation to ensure a culture of accountability can be effectively developed across the health service. Our experienced faculty will work with your organisation to:

engage with leadership to ensure their commitment and understanding
support implementation planning and logistics
identify, train and quality assure in-house presenters to successfully deliver the programme
provide tools and resources to promote and communicate the programme within your organisation
share our experience and lessons learnt from other healthcare organisations.

Programme delivery

Cognitive Institute offers a licensed Train the Trainer Programme to allow accredited in-house presenters to deliver the one hour Speaking Up for Safety presentation on an ongoing basis in your organisation.

Duration
The Train the Trainer Programme training takes two days. Accreditation is achieved over four hours per group of six presenters.

Part 1: Train the Trainer – two (2) days
Part 2: Accreditation – four (4) hours per group of six (6)

Number of participants
Your organisation determines the number of trainee presenters required in multiple groups of six (6) with maximum of 18 per session.

Training plan

Selection – Cognitive Institute will assist you to determine the number of trainee presenters required for your organisation
Training – Cognitive Institute conducts a two day training programme
Practise – trainees practise presenting the one hour Speaking Up for Safety™ presentation
Evaluation and accreditation – each trainee is assessed by Cognitive Institute prior to receiving accreditation to present the one hour Speaking Up for Safety presentation.

Cognitive Institute is able to provide further training and accreditation services for new presenters through the agreement term should additional in-house presenters be required.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from a range of health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Who should attend

Outcomes

For every provider of healthcare, Speaking Up for Safety is a critical aspect of achieving a safe and reliable culture. The programme teaches a common language, where clinicians support each other by effectively communicating concern to colleagues that unintended harm to patients may be about to occur.

The programme provides healthcare organisations with:

improved patient safety attributable to greater staff willingness to speak up for patient safety
respectful, collegiate communication as a first approach to raising a concern when something is not right
creation of a professional culture embedded with patient safety, where anyone in the organisation is able to raise a concern with another person, thus normalising speaking up
a positive framework reinforcing that everyone has a role to play in patient safety
a proactive tool to enable staff to intervene before mistakes happen and unintended patient harm occurs.

Costs

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An organisation-wide programme to build a culture of safety by empowering staff to raise concerns

Achieve culture change within healthcare organisations by increasing the ease and motivation for clinicians to ‘speak up for safety’. Develop insights and skills to respectfully raise issues with colleagues when they are concerned about a patient’s safety

Download course brochure

Type	For organisations
Duration	Multi-day
Delivery Mode	In-house at your organisation
Participants	Varied
Delivered By	Experienced Cognitive Institute medical faculty

Speaking Up for Safety™ programme