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Achieving 95+% reliability – how will you do it?
One of the most pressing challenges facing healthcare organisations is to improve patient safety... -
Listen up! Just as important as Speaking Up for Safety
Do you encourage team members to speak up, as much as you hope takes place among the crew of your... -
Major hospitals partner with Cognitive Institute to improve safety culture
Learn about the progress and experiences of three of Cognitive Institute’s seven Safety and... -
What is accountability shortfall costing you?
Evidence shows that the vast majority of clinicians perform professionally most of the time.... -
Reliability and the role of accountability
https://vimeo.com/129068234 Dr Gerald B. Hickson explains how our partner, Vanderbilt University... -
Four key skills for interacting with a difficult colleague
Health professionals identify difficult interactions as one of their most pressing challenges.... -
Overcoming difficult interactions with patients
Dr Bronwyn Hartwig shares helpful skills for clinicians dealing with the difficult interactions... -
Trainees in difficulty: five part action plan for clinical supervisors
2013 Queensland Clinical Educator of the Year and newly appointed Cognitive Institute Associate... -
Video case study: A doctor shares the impact of a complaint
https://vimeo.com/93325986 To protect confidentiality, this video interview is a re-enactment... -
Implementing Open Disclosure at Mater Health Services Brisbane
Download this case study in PDF format. Open disclosure at Mater Health Services Brisbane is...
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