An evidence-based programme proven to address unprofessional behaviour and improve safety culture
The Promoting Professional Accountability (PPA) Programme provides healthcare organisations with a sustainable, organisation-wide framework to achieve the highest levels of safety and reliability. It helps to identify, engage with and hold accountable staff who demonstrate repeated unprofessional behaviour.
This evidence-based programme provides a framework for defining critical safety and professionalism standards, and identifying, measuring and addressing behaviours that undermine them.
Cognitive Institute promotes and supports development of an organisational culture where all staff feel safe to speak up about any safety issue and the receiver welcomes it.
However if speaking up face to face is not possible, safe or effective and not related to imminent patient harm, there is an important role for the organisation to represent a staff member and share the message on their behalf.
The PPA programme ideally works alongside the Speaking Up for Safety™ programme to embed an organisation-wide speaking up culture.
Addressing unprofessional behaviour
Research and experience has identified that unprofessional behaviour regularly goes unaddressed by colleagues and leaders as it can be difficult to define. It is often open to interpretation and frequently challenged.
The Promoting Professional Accountability programme helps organisations quantify unprofessional behaviour and contextualise it in terms of ‘unsafe care’, providing leaders and organisations with the confidence and mechanisms to address it.
The programme builds on the professionalism and commitment of the majority of staff, while ensuring the actions of no one individual can undermine a culture of safety and reliability.
Delivered in partnership with Vanderbilt University
The Promoting Professional Accountability programme is based on the work of the Vanderbilt Center for Patient and Professional Advocacy in the United States. Extensively researched and published research discusses the effectiveness of the programme, or its components, in areas relating to hand hygiene, self-regulation and reduced complaint risk.
Cognitive Institute has the exclusive license to deliver the Promoting Professional Accountability Programme for Australia and South East Asia. Our faculty have undertaken intensive training and accreditation from Vanderbilt Centre for Patient and Professional Advocacy (CPPA) to be able to deliver the PPA Programme in this region. Cognitive Institute delivers this programme under strict license terms and conditions.
In partnership with Vanderbilt University
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An evidence-based programme proven to address unprofessional behaviour unprofessional behaviour and improve safety culture.
The Promoting Professional Accountability (PPA) Programme provides healthcare organisations with a sustainable, organisation-wide framework and training to achieve the highest levels of safety and reliability.